Information Technology Troubleshooting Essentials Course – IT Systems are hugely complicated, with almost infinite combinations of hardware, software, and peripherals. When you factor in environmental considerations and human error, troubleshooting any problem can be extremely difficult.
In this course, you’ll learn the methodologies and processes of troubleshooting, how to reproduce and diagnose problems and issues, and how to fully and accurately document them for engineers and support personnel.
Mike was first awarded as a Microsoft MVP in 2011 and is a recognized technical expert in the Windows experience and troubleshooting with more than a dozen books published, including Beginning Windows 10 and Windows 10 Troubleshooting.
What you’ll learn:
- IT System Trouble Shooting Methodologies
- Understanding IT Systems and the things that can affect them
- Documentation problems and solutions for support personnel and Engineers
- Remotely supporting users and replicating Problems
Content Retrieved From: https://www.pluralsight.com/courses/technology-troubleshooting-essentials
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